Wasu AI isn't just a chat bot — it's a system that brings customer conversations, your shop's knowledge, and the follow-up work into one place.
Most online shops don't actually have a problem answering customers — they already do, and they do it well.
The real problem is being too slow to reply and answering the same questions over and over until there's no time left for anything else.
Customers message in from three or four different places, eight out of ten questions are ones you've answered a hundred times before, and the person messaging at 8pm after closing time still hopes for a reply.
Wasu AI fixes all three problems, not just one of them.
Messages from LINE OA, Facebook, Instagram, and your website all land in one screen. Updates show up live, no refresh needed, and staff can jump into any conversation whenever they want — with a customer list you can tag and add notes to.
Decide how the bot talks, what it's allowed to do, and when it hands off to a person — it can't invent its own actions.
Add product info, pricing, and policies, and the bot answers from that. Attach files too — it can send a menu photo or a PDF straight to the customer.
Set the system to follow up on its own when something happens — like nudging a customer who's gone quiet, or alerting your team about a big order. Comes with forms you can share as a link right in the chat.
Pay only for what you use, no monthly fee. You top up first and no invoice follows later, and you can always see exactly what your credit went toward.
Every shop record is tied to a shop ID, and every request is filtered by yours. For channel connections, the database itself enforces that one page can only ever belong to one shop. See our privacy policy and data-deletion request page for details.
The bot can only take actions you've written in advance, and we've set the rule that it draws only on the data you've entered.
The number one worry shop owners have isn't "is the AI smart enough" — it's "what if it says something weird in my shop's name?"
Most systems answer that worry with a promise — well-tuned, highly accurate — which means when something does go wrong, there's nothing you can actually do about it.
Wasu AI answers it with a mechanism where a mechanism can do the job: you decide in advance what the bot is allowed to pull from. It can only choose which of those to use and can't add a new action on its own — and for what it says, we've set the rule that it comes from your knowledge base.
Turn every conversation into an opportunity for your business
Start for free